The Challenge
A mid-sized manufacturing company employing 150 staff faced multiple allegations of workplace bullying. Complaints were raised informally and formally, creating tension between shop-floor workers and supervisors. The business had a generic policy in place but no clear process for investigations. Leadership feared escalation to the Fair Work Commission, reputational damage, and possible compensation claims.
The Solution
Hack Your HR was brought in to provide independent investigations and a long-term cultural reset. Their team:
- Conducted confidential interviews with complainants, respondents, and witnesses.
- Prepared a detailed investigation report with findings aligned to Fair Work and WHS obligations.
- Recommended policy and procedure upgrades, including a new grievance framework.
- Facilitated leadership workshops on respectful communication and conflict resolution.
- Implemented a reporting hotline so staff could raise issues safely and early.
The Results
Within 6 months of the intervention:
- Complaints reduced by 70 percent, with no new bullying claims escalated externally.
- Supervisors reported improved confidence in handling employee concerns.
- Employee trust rebuilt, evidenced by higher participation in engagement surveys.
- The business avoided costly legal exposure, as claims were resolved internally and fairly.
Client Feedback
The HR Manager stated:
“Hack Your HR brought credibility and independence to a very sensitive issue. Their approach ensured fairness for all parties and gave us the tools to prevent future problems.”
The Hack Your HR Advantage
Workplace bullying issues can cripple morale and risk litigation. Hack Your HR provides investigation expertise, compliance frameworks, and cultural strategies that protect businesses and rebuild trust.