The Challenge
A national retail chain with 45 stores across Australia was expanding quickly but struggling with HR compliance and staff retention. Many store managers were promoting staff without contracts, record-keeping was inconsistent, and Fair Work obligations were poorly understood at site level.
The business had already faced a wage underpayment investigation, which led to significant reputational damage.
The Solution
Hack Your HR was brought in to build a retail-ready HR framework that could be rolled out nationally. This included:
- Standardised, Fair Work–compliant contracts for all employee levels.
- A consistent induction and onboarding program tailored to retail workers.
- Easy-to-use policies and procedures for rostering, leave, and overtime.
- A manager training program focused on compliance and performance management.
- Introducing a simple digital system to track time, attendance, and leave.
The Results
Within 6 months, the retail chain achieved:
- Full compliance confidence following an independent Fair Work audit.
- Turnover reduced by 20 percent, with improved staff engagement across stores.
- A consistent onboarding and induction experience that improved productivity from day one.
- Managers trained to handle employee relations issues confidently and fairly.
Client Feedback
The HR Director noted:
“Hack Your HR gave us structure and compliance without slowing down our growth. Our store managers now feel supported, and we finally have peace of mind around Fair Work.”
The Hack Your HR Advantage
Hack Your HR specialises in helping industries like retail, hospitality, NDIS, and blue-collar sectors design HR frameworks that protect businesses while supporting their people.