The Challenge
An NDIS service provider operating across Sydney and regional NSW employed over 200 disability support workers. The provider delivered complex services, from in-home care to supported accommodation, and was facing serious HR and compliance challenges:
- Manual rostering chaos, with support workers juggling multiple clients, shifts, and locations.
- High compliance risk, with expired certifications (first aid, CPR, NDIS Worker Screening) occasionally slipping through the cracks.
- Disjointed onboarding, often taking weeks before a new worker could legally provide support.
- Regulatory pressure, with the NDIS Quality and Safeguards Commission demanding robust records and audit readiness.
- Burnout and turnover, as employees felt disengaged, under-supported, and stressed by poor communication.
The provider knew that falling short on compliance didn’t just risk fines — it risked the safety of participants. They needed a system that combined HR, compliance, rostering, and training into one platform.
The Solution: Partnering with Frappe Employment OS
The provider chose Frappe Employment OS for its compliance-first approach and ability to streamline complex workforce management.
Implementation focused on four critical areas:
1. Compliance Management
- All worker certifications (NDIS Worker Screening, First Aid, CPR, Medication Training) were uploaded into Frappe OS.
- Automated alerts flagged upcoming expiries, preventing non-compliant shifts from being filled.
- Dashboards gave managers real-time visibility over compliance risks.
2. Rostering and Workforce Flexibility
- The rostering module was configured to allocate support workers based on skills, compliance status, and availability.
- Employees could swap shifts via the mobile app, reducing last-minute cancellations.
- Overtime was monitored in real time, cutting excess labour costs.
3. Onboarding and Training
- Self-service onboarding meant workers completed contracts, background checks, and policy acknowledgements digitally.
- The Learning Management System (LMS) hosted required NDIS compliance training, automatically linked to each worker’s profile.
- Onboarding time was reduced from four weeks to seven days, significantly improving service capacity.
4. Employee Engagement
- The mobile app gave staff easy access to rosters, payslips, and compliance updates.
- A digital communication hub allowed HR to send instant updates, from new policy reminders to wellbeing resources.
- Integration with the organisation’s Employee Assistance Program (EAP) ensured support was accessible 24/7.
The Results
Within nine months of implementation, the provider reported transformative results:
- Audit-ready compliance, with zero breaches during their NDIS Quality and Safeguards audit.
- Onboarding time reduced by 75 percent, enabling faster deployment of new workers.
- Rostering efficiency increased by 40 percent, with fewer errors and cancellations.
- Overtime costs cut by 15 percent, saving the organisation significant annual spend.
- Turnover reduced by 18 percent, with employees reporting improved communication and support.
Client Feedback
The Operations Director shared:
“NDIS compliance used to keep me up at night. We were drowning in paperwork and constantly worried about audit risks. Since moving to Frappe Employment OS, compliance is automated, onboarding is streamlined, and rostering is finally under control. It has allowed us to focus on what really matters — delivering quality care to participants.”
The Frappe Employment OS Advantage
For NDIS providers, Frappe Employment OS offers:
- Compliance peace of mind — ensuring only qualified, screened workers are rostered.
- Reduced admin burden — digitising onboarding, training, and rostering.
- Improved workforce engagement — giving staff control and visibility over their shifts.
- Scalable pricing — affordable for medium-sized NDIS providers without enterprise-level costs.
Final Word
The partnership between this NDIS provider and Frappe Employment OS highlights how the right HRIS can transform compliance, workforce management, and service quality. By embedding compliance into daily processes, streamlining onboarding, and giving staff the tools they need, the organisation is now confident, audit-ready, and focused on participant outcomes.